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Thank you for your order! Your request is being processed, and we will provide you with the necessary information via the email address you provided. If you donR17;t receive any updates within the working hours of our IT support team, please contact us by email or via “Live Chat̶1;. Additionally, kindly check your Spam/Bulk folder […]
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Effective date: June 17, 2023 We at TiviMateGuide.com (“we,̶1; “us,̶1; or “our̶1;) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our website and services (collectively, the “Services̶1;). By accessing or using our Services, you consent to the collection, use, […]
Article Tivimate Player: recordings stopping short
Why is My Recording Stopping Short? Why CanR17;t I Use the Seek Function? Are you facing issues with your recordings stopping abruptly or being unable to use the seek function? LetR17;s explore some possible reasons and solutions to help you troubleshoot the problem. Check for Recording Corruption: Before looking into the seek function, ensure that […]
Article TiviMate Player: Buffering
Buffering is usually due to a 99.9% chance of an issue on the service providerR17;s end. If that is the case, they should restart or swap the stream. Fix 1: To resolve the issue, follow these steps: Go to Device settings > Apps > TiviMate. Force Stop the app, then Clear Cache, and finally Restart […]
Article TiviMate Player: Adjusting EPG Time Offset
For the United Kingdom (UK): The time change occurs on the weekend of 27th March. Summertime ends at 2 AM on October 21st. For the United States (US): The time change occurs on the weekend of 13th March. Daylight Saving Time ends at 2 AM on November 7th. During these time changes, many providersR17; EPGs […]
Article TiviMate Player: How to create backup and restore data
How to Create a Backup: Open Tivimate. Go to Settings -> General -> Backup. Select the folder where you want to save the backup. How to Restore a Backup: Open Tivimate > Click on Settings -> General > Choose “Restore your backup̶1; > Open the folder where your data is saved and select the backup […]
Article TiviMate Player: Please try again later
First: If VPN is ON, turn VPN OFF. With the Companion App: Issue: The app fails to accept login credentials or displays the message “Please try again later.̶1; Companion App Fix: Uninstall the app and then reinstall it. Unlocking Premium: Fix 1: Go to your device settings > Select “Apps̶1; or “Applications.̶1; > Find and […]
Article Identifying and Renaming Devices with TiviMate Companion App
Are you facing the issue of multiple devices being registered on TiviMate, even though you only use a few? Or perhaps you activated TiviMate on different devices without naming them, and now youR17;re unsure which one is the right device. DonR17;t worry! We have a solution for you that may require a few steps, but […]